Contact Us

We're Here to Help — Reach Out Anytime

Questions about an order, sizing, shipping or returns? Send us a message and a real person will get back to you.

Average response time: under 24 hours · Mon–Fri, 9am–6pm ET
✉

Email Support

For orders, returns and general questions.

support@crooksncastles.ca

◔

Response Time

Replies within 24 hours, Monday–Friday. Weekend messages answered first thing Monday.

⌂

Business Address

1240 Queen Street West,
Unit 204, Toronto,
ON M6K 1L4, Canada
⇄

Orders & Returns

See our Shipping Policy and Returns Policy for instant answers.

Secure Checkout

SSL-encrypted payments with trusted providers

Hand-Checked Orders

Every item inspected before it ships

Easy Returns

Simple, fair returns on unworn items

Canada-Wide Shipping

Tracked delivery to every province & territory

Send a Message

Tell us how we can help

To help us resolve your question as fast as possible, please include:

  • 1The email address you used at checkout
  • 2Your order number (if your message is about an order)
  • 3A clear description of your question or issue

Follow Us

Optional — include it for order-related questions.

We only use your details to respond to your inquiry. See our Privacy Policy.

Our Location

Where we're based

Crooks & Castles Canada 1240 Queen Street West, Unit 204
Toronto, ON M6K 1L4
Canada

We're an online-only store — this address is for business correspondence and returns, not a retail location. Please contact us before sending any returns.

FAQ

Frequently asked questions

How can I contact customer support?
Email us at support@crooksncastles.ca or use the contact form above. We typically reply within 24 hours on business days.
How do I track my order?
Once your order ships, you'll receive a tracking number by email. If you haven't received it within 48 hours of ordering, contact us with your order number and we'll look it up.
What is your return policy?
We accept returns on unworn items in original condition. See our Refund and Returns Policy for full details, or email us to start a return.
How long does shipping take within Canada?
Orders are processed within 24–48 hours. Delivery times vary by province — full estimates are on our Shipping Policy page.
What information should I include in my message?
Please include your name, the email used at checkout, your order number if applicable, and a clear description of your question. This helps us resolve things in one reply instead of three.

Independence Disclaimer

Crooks & Castles Clothing Canada is an independent, fan-inspired premium streetwear store. We are not affiliated with, endorsed by, or connected to any official brand. All product names and references are used for descriptive purposes only.

While you're here, browse the collection

Shop Now