🛒  Crooks & Castles – Order Policy

(Cancellations, Changes & Returns)

🚫 Order Cancellations

You may request cancellation of your Hidden Hills order within 24 hours of placing it.

Restocking Fee:
A flat $25 restocking fee applies to cover processing and handling costs.

Processing Limitation:
If your  Crooks & Castles order has already entered processing or has been shipped, cancellation may no longer be possible.

📧 To request a cancellation, contact us immediately at:
support@crooksncastles.ca
Please include your order number for faster assistance.

✏️ Order Changes

Need to change your  Crooks & Castles size, color, or shipping address?

  • Requests must be made within 24 hours of purchase

  • Once your order enters fulfillment, changes cannot be guaranteed

📩 To request changes, email us promptly at:
support@crooksncastles.ca

🔁 Returns & Exchanges – Hidden Hills

We do not offer refunds. However, we accept exchanges or store credit where applicable.

You may request a return within 30 days if:
✔ You received the wrong  Crooks & Castles item
✔ You received a defective or damaged Labubu product
(Return shipping will be covered if the issue is our mistake.)

Return Conditions:

  • Items must be unworn, unwashed, and unused

  • Original tags must be attached

  • Items must be returned in original packaging

  • Customers are responsible for return shipping unless the error is ours

⚠️ Additional Information

Limited-Edition Crooks & Castles Items:
Exchanges depend on stock availability.

Final Sale Items:
Certain custom or limited-run  Crooks & Castles products are non-returnable.

Fraud Protection:
For security reasons, some returns may be issued as store credit only.

💬 Need Assistance?

Our  Crooks & Castles customer support team is always ready to help.

📧 Contact us anytime:
support@crooksncastles.ca